Privacy Policy

1. Introduction

Device Repair ("we", "us" or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose and protect information when you visit our website or contact us about our electronics repair services.

By using our website or voluntarily providing information to us, you acknowledge this policy. Where applicable, we will obtain consent or rely on another lawful basis before processing your personal information.

2. Information We May Collect

Depending on how you contact us and proceed with a repair, we may collect the following information:

• Your name and contact number.
• Your city, state or other location details you provide.
• Device category, brand, model and reported problem.
• Additional information you choose to share about your device.
• Photos, videos or other information you voluntarily send to us through WhatsApp or another communication channel.
• Where needed to arrange a repair or return, delivery address, courier details and relevant repair communications.

Please do not send passwords, OTPs, payment PINs or other confidential account credentials. We do not need these to assess a repair request.

3. How We Receive Your Information

When you complete our repair request form, your information is placed into a prefilled WhatsApp message. WhatsApp opens so you can review the message and choose whether to send it to us. The message is not sent merely by completing the website form.

We may also receive information when you contact us directly by phone, WhatsApp, email or other communication channels.

Do not assume that information entered into a form has reached us until you have sent the WhatsApp message or otherwise successfully contacted us.

4. How We Use Your Information

We may use the information you provide to:

• Review and respond to your repair enquiry.
• Understand the reported device problem and assess repair suitability.
• Contact you about diagnosis, estimates, approval and repair progress.
• Coordinate device collection, courier delivery or return where applicable.
• Maintain service records and handle customer support or disputes.
• Meet applicable legal, regulatory or accounting requirements.
• Protect our business, customers and property against misuse or fraud.

We do not use your information for unrelated purposes unless permitted by applicable law or with any consent required by law.

5. Sharing of Information

We do not sell your personal information.

We may share relevant information when reasonably necessary with service providers or other parties involved in providing our services, such as:

• WhatsApp or its related service providers, when you use WhatsApp to communicate with us.
• Courier or delivery providers, where your device needs to be collected, transported or returned.
• Technical, hosting or other service providers that support our website or business, if used.
• Government authorities, regulators, courts or law enforcement agencies when disclosure is required by applicable law or a valid legal process.

We aim to share only information reasonably necessary for the relevant purpose.

6. WhatsApp and Third-Party Services

If you choose to contact us through WhatsApp, your use of that service is also subject to WhatsApp's own terms and privacy practices. Third-party services operate independently of us, and we do not control all aspects of their data handling.

We encourage you to review the privacy information provided by any third-party service you choose to use.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including responding to enquiries, providing repair services, maintaining relevant records, resolving disputes and meeting legal obligations.

The retention period may vary depending on the type of information and the circumstances. When information is no longer required, we will take reasonable steps to delete it or otherwise dispose of it appropriately, subject to applicable legal requirements.

8. Data Security

We take reasonable steps to protect the information under our control against unauthorised access, disclosure, alteration or destruction.

However, no website, electronic communication or storage method can be guaranteed to be completely secure. You should avoid sending sensitive information that is not necessary for your repair enquiry.

9. Your Choices and Privacy Rights

You may contact us to ask about the personal information you have provided, request correction of inaccurate details, or request deletion where applicable.

We will consider such requests in accordance with applicable law. We may need to retain certain information where required for legal obligations, legitimate recordkeeping or the establishment, exercise or defence of legal claims.

10. Children's Privacy

Our services are intended for individuals who can legally enter into the relevant service arrangement. If a person under the age of 18 wishes to request a repair, a parent or legal guardian should contact us and handle the arrangement where required by law.

If you believe a child has provided personal information to us inappropriately, please contact us so we can review the matter.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices or applicable law. The updated version will be published on this page with a revised "Last updated" date.

12. Contact Us

If you have a question, concern or request relating to this Privacy Policy or your personal information, contact us: